Fixgot Terms & Conditions

• Service requests may be made via our website, phone, WhatsApp, or email.

• Fixgot may accept or decline a booking at its discretion.

• Arrival times are estimates and may vary due to traffic, emergencies, or unforeseen delays.

• Same‑day service is subject to availability.

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4. Quotes & Pricing

• Quotes are based on the information available at the time of assessment.

• Pricing excludes council fees, certification, engineering, design, and Building Practitioner fees. unless stated otherwise.

• Additional consultant requirements not known at the time of quoting may result in price adjustments.

• Quotes may change if further issues are identified during inspection or repair.

• Prices include GST unless stated otherwise.

• A call‑out fee may apply depending on location, time, or service type.

 

5. Licensed Work (NSW Requirement)

Where work requires a licensed contractor (e.g., electrical, plumbing, air‑conditioning, building), Fixgot ensures the work is carried out by appropriately licensed professionals in accordance with:

• NSW Fair Trading Home Building Act 1989

• Relevant trade licensing laws Customers may request licence details at any time.

 

6. Payments

• Payment is required upon completion unless otherwise agreed.

• Accepted payment methods include card, bank transfer, or approved invoicing arrangements.

• Late payments may incur additional fees.

 

7. Cancellations & Rescheduling

• Cancellations should be made at least 24 hours before the scheduled appointment.

• Short‑notice cancellations may incur a fee.

• Fixgot may reschedule appointments due to emergencies, safety concerns, or weather conditions.

 

8. Warranty & Workmanship

• Fixgot provides a workmanship warranty as specified on your invoice or quote.

• Warranty excludes:

  • Misuse, neglect, or unauthorised repairs

  • Pre‑existing issues not included in the original scope

  • Materials supplied by the customer

• Some specialised work may carry separate manufacturer or contractor warranties.

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9. Access to Property

• Customers must ensure safe and reasonable access to the property.

• Fixgot is not responsible for delays caused by restricted access or unsafe conditions.

• If access is not provided, a call‑out fee may still apply.

 

10. Safety & Compliance

• All work is carried out in accordance with Australian Standards and the National Construction Code.

• Fixgot may refuse work if conditions are unsafe or non‑compliant.

 

11. Liability

Fixgot is not liable for:

• Damage caused by hidden defects or structural issues

• Delays outside our control

• Consequential or indirect losses

• Work performed by third‑party contractors not engaged by Fixgot Liability is limited to the maximum extent permitted under Australian Consumer Law.

 

12. Customer Responsibilities

Customers agree to:

• Provide accurate information about the repair issue

• Ensure the work area is safe and accessible

• Follow any care or maintenance instructions provided

• Comply with NSW safety requirements when contractors are on‑site

 

13. Materials & Parts

• Materials or parts supplied remain the property of Fixgot until full payment is received.

• Special‑order items may require a deposit.

 

14. Use of Website

By using the Fixgot website, you agree not to:

• Attempt to access restricted areas

• Use the site for unlawful or harmful purposes

• Copy or distribute website content without permission Website content is provided “as is” and may be updated at any time.

 

15. Privacy

Personal information is handled in accordance with our Privacy Policy. You can read it here: Fixgot Privacy Policy.

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16. Changes to Terms

Fixgot may update these Terms & Conditions at any time. The latest version will always be available on our website.

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17. Contact Us

For questions or support: Email: info@fixgot.au Phone: 048 111 11 02