Service coverage across the Hunter Region
Fixgot Privacy Policy
1. Introduction
Fixgot (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, use our services, or interact with our team.
By using the Fixgot website or submitting information to us, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
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Personal Information such as your name, phone number, email address, and property details when you submit a service request or contact us.
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Service Information details about the repair or maintenance work you request.
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Website Usage Data including IP address, browser type, pages visited, and time spent on our site.
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Communication Records emails, messages, or phone call details related to your service enquiries.
3. How We Use Your Information
We use your information to:
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Provide repair, maintenance, and building services
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Respond to enquiries and communicate about bookings
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Improve our website and customer experience
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Send updates, confirmations, or service-related notifications
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Maintain internal records and compliance requirements
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Ensure safety, quality, and accountability in service delivery
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4. Sharing Your Information
We may share your information only when necessary:
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With Fixgot staff and contractors to complete your requested services
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With building managers or committees when work relates to shared property areas
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With service partners (e.g., electricians, plumbers) when specialised work is required
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When required by law, such as for safety, compliance, or legal obligations
We do not sell, trade, or rent your personal information to third parties.
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5. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes secure systems, restricted access, and safe data handling practices.
However, no online system is completely risk‑free, and we encourage users to take care when submitting personal information.
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6. Cookies & Website Tracking
Our website may use cookies or analytics tools to improve user experience and understand how visitors interact with our site. You can disable cookies in your browser settings if you prefer.
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7. Your Rights
You have the right to:
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Request access to the personal information we hold
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Ask for corrections to inaccurate information
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Request deletion of your data where legally permitted
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Opt out of marketing or non‑essential communications
To exercise these rights, contact us at info@fixgot.au.
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8. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
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9. Updates to This Policy
Fixgot may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
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10. Contact Us
For questions or support: Email: info@fixgot.au Phone: 048 111 11 02